Out of caution for the health and safety of our community, our services will continue virtually until further notice. With the exception of 24-hour facilities, Recovery Center, and Childcare which remain open. WIC continues to serve most Participants remotely and now has limited services available in person by appointment only.

Community Support Case Management Program (CSP)

Program Description/Services

The Community Support Program is a short-term, mobile and flexible program offered by MassHealth providers to deliver intensive case management services to individuals considered to be “at-risk” within the community. The goal of the program is to provide clients with the opportunity to:

  • Enhance the quality of their lives
  • Thirty two hours of psycho-educational group sessions (one two hour session each week for 16 weeks)
  • Focus on their strengths
  • Introduce new daily living and coping tools
  • Frame perspectives to achieve their individual life potential

The objectives of the program are to reduce recidivism rates, reduce psychotic episodes, strengthen treatment participation, address co-occurring mental health and substance abuse issues, address health complications, and decrease suicidality/homiciality.

Eligibility:To be eligible a client must have MassHealth Insurance. Admission criteria can be one or more of the following:

  • Clients who have been in an acute level of psychiatric or substance abuse care for at least fifty-two (52) days in a calendar year.
  • Clients who have demonstrated and documented consistent non-compliance and treatment failures for at least six months.
  • Catastrophic events which place the client at risk for multiple hospitalizations.
  • Newly diagnoses major mental illness of an Axis 1 psychotic disorder resulting in their first inpatient psychiatric admission.
  • A pregnant woman who is actively abusing substances.
  • Many other social stressors and psychiatric issues which may precipitate multiple admissions, therefore making people eligible.
  • Clients with a dual diagnosis of a major mental illness and of substance abuse.

The Referral Process

When do I make a referral?

Referrals can be made at any time during the course of treatment. However, we have found that referrals received while a client is on an inpatient unit work best. Because the person is in a secure environment, it expedites making a connection with the client and allows CSP to be part of discharge treatment planning.

How do I make a referral?

The Community Support Program has an open-referral program. Initial Intake and Referral forms need to be filled out completely and faxed to local CSP offices. For Beacon referrals the provider must call Beacon directly to obtain authorization at 866-444-5755.

What happens in the referral?

Medicaid will review the application and either accept or deny the client based on appropriateness of the client for the CSP. Once a client is accepted into the Community Support Program, a CSP worker will initiate contact within 24 hours of the approved referral.

Should the client know about the referral?

Absolutely! It is very helpful for the client to know why and when the referral was made so that they are prepared to meet us. It can be especially overwhelming for yet another provider to enter the client’s life unexpectedly.

What treatment is provided?

  • Therapeutic Alliance
    Establish and maintain a supportive working relationship
  • Symptom Management
    Assist clients with understanding the nature of their illness or addiction, recognizing symptoms, and how medication compliance plays a role in their recovery.
  • Conflict Resolution
    Develop a mechanism to assist clients with the resolution of interpersonal conflicts.
  • Daily Living Skills
    Assist clients with the enhancement of their daily living skills.
  • Socialization/Leisure Skills
    Assist clients with the development of interpersonal skills and the research of recreational opportunities.
  • Service Coordination
    Work with all providers to establish an integrated service along the client’s continuum of care through individual treatment plans.
  • Resource Management
    Assist the client in obtaining entitlements, health and social services.
  • Crisis Intervention
    Provide around the clock coverage to the client via 24-hour pager for crisis issues.

For CSP intake and referral forms, call our intake coordinator at 508-879-2250, Extension 3145

To improve the quality of life of low-income and disadvantaged individuals and families by advocating for their needs and rights; providing services; educating the community; building a community of support; participating in coalitions with other advocates and searching for new resources and partnerships.