Out of caution for the health and safety of our community, our offices will remain closed until further notice. SMOC staff are working remotely to continue to provide essential services. All 24 hour facilities remain open.
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The Housing Consumer Education Center (HCEC)

Program Description/Services

The Home Center provides a variety of services to tenants, landlords, homeowners, future homebuyers, homeless individuals and families along with individuals and families facing eviction who are not eligible for DTA services. This service is provided through information and referral, individual counseling, workshops, and seminars.

Service Area

Acton, Ashland, Boxborough, Canton, Carlisle, Concord, Dedham, Dover, Foxborough, Framingham, Holliston, Hopkinton, Hudson, Lincoln, Littleton, Marlborough, Maynard, Medfield, Medway, Millis, Natick, Needham, Norfolk, Norwood, Plainville, Sharon, Sherborn, Stoughton, Stow, Sudbury, Walpole, Wayland, Wellesley, Weston, Westwood, Wrentham.

Eligibility Requirements

Anyone in need of the services mentioned above can use the services offered by the HCEC program.

The HCEC works with state and federally funded homelessness prevention grants including:

Residential Assistance for Families in Transition (RAFT)
Emergency Solutions Grant (ESG) Rapid Rehousing and Prevention
Federal Emergency Management Agency grant (FEMA).

Financial assistance is limited based on funding, eligibility and service area.

If you are a family with children seeking emergency shelter, you must see your local DTA office and speak with the homelessness coordinator regarding eligibility for Emergency Assistance (EA) shelter. (See EA Shelter Guide).


Contact Information

Walk in hours:
SMOC, 7 Bishop St, Framingham, 1st floor
Monday-Thursday 9am to 4:30pm
Clients may check in at the front desk on the first floor to complete an assessment and meet with staff one on one.

Marlborough Human Services, 255 Main St, Suite 113, Marlborough
Monday-Friday 9am to 1:30pm
Walk in clients are welcome. Appointments for fuel applications must be made in advance at 508-460-3758.

Email: hcec@smoc.org
HCEC hotline: 508-872-0765
If you are an advocate or service provider, please contact us for our client referral form.


Important Links

To improve the quality of life of low-income and disadvantaged individuals and families by advocating for their needs and rights; providing services; educating the community; building a community of support; participating in coalitions with other advocates and searching for new resources and partnerships.